United Oil Company Is Hiring: Customer Service Executive – Singapore

Roles & Responsibilities

Job Objective:

Support customers, address enquiries and facilitate transactions to cater to customers’ needs (process sales orders)
Core Responsibilities:

Account Management

Build relationships with existing customers by understanding their needs and assisting with their queries
Manage customer orders and communicate requirements to internal stakeholders (Supply Chain, Operations, Account, Quality Assurance)
Update customers of the status of shipments, monitor their credit terms and assist with the collection of payments
Receive all customer-supplied items delivered to the plant, and arrange delivery or self-collection of products
Plan material schedule for key private label customers
Prepare costing, quotations and administrative duties of the Business Development department
Verify and endorse purchase orders and process sales orders
Analyse customer order history, monitor repeat orders, take actions to understand situation and alert the Business Development Manager on follow-up actions
Assist Senior Business Development Executive in managing and developing identity and related marketing collaterals of in-house brands
Manage SAP B1 system and update relevant information (product codes, orders) for production and operations
Job Specifications:

Minimum education qualifications:

Diploma in any discipline
Bachelor’s degree in any discipline an advantage
Minimum years of experience:

1 year of relevant experience in Business Development for diploma holders
Fresh graduate if candidate is a degree holder
Key job-specific competency requirements:

Proactive in building relationships and proposing solutions

Highly meticulous and able to meet tight deadlines

Good interpersonal skills

Good analytical and problem-solving skills

Proficient in verbal and written English and/or Mandarin to be able to interact with customers effectively

Basic proficiency in MS Office Word and Excel

Knowledge of SAP B1 an advantage