MiWay Is Hiring: Call Centre Manager- South Africa

Closing Date: 10 February 2023

Minimum Experience Required

5 or more years insurance sales call centre experience
1 or more years’ experience of general supervision of more junior colleagues (advantageous)
General understanding of Sales systems and applicable processes
Strong analytical capabilities
Proficient in excel

Knowledge and Skills

Drive leads and service targets
Call Centre control and reporting
Budget and expenses
Management of employees
Target Driven
Forward thinker

Must be highly proficient in dealing with clients and external partners at all levels
Strong Written and verbal communication skills
Attention to detail
Management skills
Self-motivated, inspire others
Problem solving skills and solution oriented

Ability to multi-task and cope with pressure
Performance management experience
Commitment to personal and team goals
Ability to apply business rules and processes
Provide technical guidance to team members

Core Competencies

Cultivates innovation – Contributing independently
Customer focus – Contributing independently
Drives results – Contributing independently
Collaborates – Contributing independently
Being resilient – Contributing independently
Personal Attributes
Builds effective teams – Contributing independently
Decision quality – Contributing independently
Directs work – Contributing independently
Plans and aligns – Contributing independently

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