Responsibilities / Duties
Meets the customer requirements to ensure on-time delivery and lowest cost-to-service product transportation to the final destination.Monitors timely shipments by Logistics Service Providers from origin.Monitors systems transactional activity and resolves transaction failures.Identifies non-compliance of Logistics Service Providers and takes appropriate action and supports logistics Quality Measure resolution.Resolves logistics issues in the material flow work process to ensure compliance with customer requirements.Verifies if logistics capability versus special requirements can be matched.
Responsible for accuracy of logistics data and accurate logistics charges.
Manages non-standard orders, changes and exceptions requiring different transport arrangements.Monitors and checks the shipment creation process, arranges transport, checks compliance with loading dates and/or times.Checks, approves and books (additional) logistics costs in SAP timely.
Handles small claims procedure.Communicates special delivery requirements to the carrier and finds alternative carriers to deliver specific shipments.
Registers non-compliances and associated corrective actions in the quality measure. Escalates repetitive non-compliances to focal point.
Processes high value or legally complex claims and determines correct course of action.ExperienceRequired education: Associate degree
Part-Time in Logistics, Accounts payable or Purchasing is a plusThe critical competencies required for success are: understanding customer needs, team work and collaboration, taking initiative, time management, attention to details and multiple tasks, interpersonal effectiveness, communication, technical proficiency in use of computer applications. Excel knowledge, ECC navigation.