To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.
1 – 2 years inbound contact centre
Customer service experience
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
Call centre processes and proceduresCustomer care and service protocolSkillsCommunications SkillsProblem solving skillsTelephonic / Call skillsAttention to DetailConditions of EmploymentClear criminal and credit recordWilling to work regular shifts or weekends or rotational standbys