Jobs

Capitec Bank Is Hiring: Agent: Client Care Chat Support – South Africa

Hourly HitsFebruary 8, 2023

Less than a minute

Purpose Statement

To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience

Minimum:

1 – 2 years inbound contact centre
Customer service experience
Qualifications (Minimum)
Grade 12 National Certificate / Vocational
Qualifications (Ideal or Preferred)
n/a
Knowledge
Minimum:

Call centre processes and proceduresCustomer care and service protocolSkillsCommunications SkillsProblem solving skillsTelephonic / Call skillsAttention to DetailConditions of EmploymentClear criminal and credit recordWilling to work regular shifts or weekends or rotational standbys