Closing Date: 21 February 2023
Duties and Responsibilities:
Update, improve and follow the QA Test Process Improvement Plan to reach Level 2 TMMi -Maturity.
Take ownership and control of all test automation tools by implementing structures to enable the effective and efficient use of the tool.
Act as the point of contact with our partner organizations for functional testing activities through the SDLC.
Manage and execute day-to-day testing activities (manual and/or automated) as assigned.
Supervise, train, and educate your team of junior business- and test analysts in Software Quality Assurance as well as technical test execution (manual and automated).
Plan, coordinate and set priorities for the testing team. These duties include but are not limited to work schedules, standard operating procedures, projects, and maintenance in accordance with the company’s and I&T priorities and requirements.
Develop and coach team members in the areas of technical aptitude, customer service and communication to enhance the quality of testing delivered.
Review, evaluate, and analyse complex processes and information for the purpose of ensuring the I&T testing team meets established quality standards and remains compliant.
Continuous evaluation and enhancement of the QA and testing processes in line with COBIT and ITIL best practices.
Draft, implement and train the I&T personnel (all relevant teams) on all operational QA and testing procedures and documentation.
Resolve existing problems in the QA and testing space and develop solutions to recurring problems.
Provide input for short- and long-term QA and testing budgets to the I&T Manager: Governance, Risk and Compliance.
Maintain knowledge of QA and testing best practices, applications, and industry trends.
Documentation and maintenance of QA and testing artefacts.
Maintaining policies and standards regarding change management.
Maintaining the change management system on JIRA Service Management.
Acting as the master admin manager in the change management process and meetings.
Skills and Qualifications:
Minimum Grade 12.
Applicable Bachelor’s degree in Information Technology or related field preferred.
Project Management Professional (PMP), ITIL COBIT, Six Sigma, Quality Engineer, ISTQB, and/or Quality Auditor would be an advantage.
5+ years of experience in an I&T QA/Testing management position leading complex projects in an enterprise environment and/or 5+ years of consulting experience within the SDLC.
Analytical, problem-solving, and decision-making skills.
Demonstrated knowledge of testing best practices, version control practices and defect management practices.
Exceptional communication skills both verbal and written.
Strong work ethic with a fierce dedication to exceeding expectations.
Impeccable organizational skills with the ability to multitask and deliver results under pressure.
Effective manager who has achieved success working with diverse teams in different environments leveraging strengths of individuals and train junior staff to deliver superior results.
Ability to engage in detailed discussions while being able to visualize the bigger picture and see the result.
Confident speaking in front of an audience with the interact and connect with Executives, Senior Business Management, external parties and subject matter experts.
Ability to understand and articulate complex concepts in a clear and concise manner.
Proven expertise in designing and implementing a QA function and strategy in a dynamic environment; strong knowledge of modern best practice QA models and approaches to supporting growing businesses.Ability to document policies and procedures which are practical, feasible and sustainable.