Momentum Metropolitan Is Hiring:Call Centre Service Agent – South Africa
Closing Date: 20 February 2023
Role Purpose
Deliver professional service to clients through various servicing channels, responding to their needs, concerns and complaints within agreed Service Level Agreements and legislative and compliance requirements.
Requirements
The incumbent must be proficient in English and isiXhosa
Duties & ResponsibilitiesINTERNAL PROCESS
Engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards
Take ownership of complaints and ensure they are resolved timeously and effectively
Provide clients with the relevant information and documentation as required in line with policy guidelines
Capture and update client information on relevant system/s, based on data received from the client
Accurately complete all administrative and reporting requirements within agreed timeframes
Adhere to legislative / compliance requirements in the service process
Identify and report process and system failures and enhancements to improve client experience