Closing Date: 05 March 2023
The successful candidate will be responsible to maximizing on used vehicle sales and profitability to achieve targets and sales forecast commitments, and ensuring customer satisfaction and retention through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
To ensure maximum units sold each month with maximum profit.
To ensure that the highest level of customer satisfaction is met in order to ensure future repeat business.
It will also be expected form you to take your own delivery vehicle to put fuel in and check vehicle readiness.
Your settlements will be handed in immediately after delivery, your registration documents will also be handed in immediately after delivery and you will contact your client the following day to ensure that he/she is satisfied.
Adhere to all policies and procedures strictly regarding movement of vehicles.Adhere to all Company Security protocol’s to minimize risk to the Dealership.All clients received daily must be properly qualified.
All leads received is to be recorded and the source thereof determined daily and reported to the Used Car Manager.
All Trade-ins have to be declared and may not be passed on anyone but your Sales Manager.
Deliver on agreed performance targets according to set procedures and service level agreement.
Provide advice and support to customer and their requirements in order to achieve and maintain set customer service excellence standards.
Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service.
Process all leads of prospective customers and follow-up on possible sales.
Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets.
Manage the effective resolution of customer complaints; ensuring problems are addressed in a timely and accurate manner.
Execute work activities effectively and efficiently in order to prevent financial losses. Client/Customer:
Deliver work activities adequately to satisfy internal and external customers.
Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery. People:
Qualifications and Experience
Must have Matric.Min 3 years in a Team Leader/ Supervisory role.Preferably 3-5 years used vehicle sales experience in a similar environment with a track record of at least 8 units per month sales volume.Looking for a driven , self-motivated, a self-starter with positive attitudes and mindsets.
A valid South African driver’s license.
Skills and Personal Attributes
Delegation skills.Motivating skillsTarget driven
Persuasive selling skillsProduct and or service knowledgeTrust and Integrity