Takealot Group Is Hiring: Online Shopping Assistant – South Africa

Your responsibilities will include:

Deliver timely, accurate and professional customer service.Resolve product or service problems by utulising your listening skills to clarify our customer’s query; assess any service failure to identify the root-cause and take appropriate action.

Communicate with our customers via phone, email and chat.Utilize a variety of software tools to navigate to a resolution.Liaise between internal departments to solve our customer queries.Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.Requirements:

Customer obsessed and what it means to deliver an exceptional service

Competitive: Although innovation is important, GREAT requires a lot of work.

Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what they already know


Smart: Able to identify the root cause of a problem and solve itComfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speedCollaborative and mindful of the impact of their actions on the team

EnergeticEmotionally resilient and comfortable with ambiguity and constant changeAbility to approach problems logically and with good judgment to ensure the appropriate customer outcome.

Excellent written and verbal communication skills in English.Customer centric, the ability to delight our customers.Accountable and responsible, has integrity and takes ownership regardless of whose ‘problem’ it is.Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.

Flexibility to work rotational shifts which includes weekends, public holidays and night work


National Senior Certificate or Higher
Minimum of 6-12 months customer service experience

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