Your responsibilities will include:
Deliver timely, accurate and professional customer service.Resolve product or service problems by utulising your listening skills to clarify our customer’s query; assess any service failure to identify the root-cause and take appropriate action.
Communicate with our customers via phone, email and chat.Utilize a variety of software tools to navigate to a resolution.Liaise between internal departments to solve our customer queries.Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.Requirements:
Customer obsessed and what it means to deliver an exceptional service
Smart: Able to identify the root cause of a problem and solve itComfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speedCollaborative and mindful of the impact of their actions on the team
EnergeticEmotionally resilient and comfortable with ambiguity and constant changeAbility to approach problems logically and with good judgment to ensure the appropriate customer outcome.
National Senior Certificate or Higher
Minimum of 6-12 months customer service experience