CAPITEC Is Hiring: Team Leader: Client Care – South Africa

Purpose Statement

To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to.


Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment.

Previous people leadership experience

Contact Centre experience and/or function relevant experience (role specific)Q
ualifications (Minimum)Grade 12 National Certificate / Vocational in Grade 12 National CertificateQualifications (Ideal or Preferred)A relevant tertiary qualification in Commerce or ManagementKnowledgeMinimum:

General office systems

Capitec Bank policies, including:

Disciplinary code and proceduresKPA procedures and policiesAdherence policiesOn line and cell phone banking process and technical frameworks (role specific)Capitec banking system .Client relationship principles and environment .

Liaising with 3rd party providers (role specific)Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA),

Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic)SkillsCommunications SkillsLeadership Skills .Computer Literacy (MS Word, MS Excel, MS Outlook)Attention to DetailPlanning, organising and coordination skillsProblem solving skills.

Analytical Skills.Conditions of EmploymentClear criminal and credit recordWilling to work regular shifts or weekends or rotational standbys

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