Closing Date: 03 March 2023
Implementation of CRM (Customer relationship Management) system to increase reporting capabilities, increase efficiencies and automate the query resolution and escalation process.
Driving performance to ensure that KPI’s, service levels and deliverables are being achieved.
Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/subsidiaries.
Creating effective customer service procedures, policies, and standards.
Ensure the full implementation of the Customer Services strategy across the business and an active business process lead for the Sales & distribution module.
Ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.
Qualifications & Experience
Bachelors degree in Logistics / Supply Chain Management/Business administration.Minimum of 5 years’ recent and proven experience within customer service environment.Demonstrable experience of successful change management and/or application of continuous/business improvement techniques.
Knowledge of analytical instrumentation