AECI Is Hiring: Customer Service Manager – South Africa

Closing Date: 03 March 2023

Job Description

Implementation of CRM (Customer relationship Management) system to increase reporting capabilities, increase efficiencies and automate the query resolution and escalation process.

Driving performance to ensure that KPI’s, service levels and deliverables are being achieved.

Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/subsidiaries.
Creating effective customer service procedures, policies, and standards.

Ensure the full implementation of the Customer Services strategy across the business and an active business process lead for the Sales & distribution module.

Actively promote and manage the process of continuous improvement in Customer Service standards within enquiries and order processing.

Ensure the accurate processing of customer quotations, orders and order confirmations within agreed timescales.

Participate and contribute to relevant management meetings.

Qualifications & Experience

Bachelors degree in Logistics / Supply Chain Management/Business administration.Minimum of 5 years’ recent and proven experience within customer service environment.Demonstrable experience of successful change management and/or application of continuous/business improvement techniques.

Knowledge of analytical instrumentation

Good understanding of pricing, margins and good general business acumen.Accustomed with SAP functionalities (with preference for SAP S/4HANA/or ECC

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