Jobs

Capitec Bank Is Recruiting: Agent: Collections

Purpose Statement

To call defaulting Capitec Bank clients and negotiate repayment of loans; maximising client retention and minimizing bad debt.

Experience

Min:

1 – 2 years collections experience

Call centre experience

Ideal:

1 – 2 years collections experience in a Collections Call centre

1 – 2 years experience on Predictive Dialler, Tallyman Collections system and Avaya soft 

In a role using an African Language

Qualifications (Minimum)

Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

Min:

Call centre processes and procedures

Customer care and service protocol

Ideal:

Predictive Dialler, Tallyman Collections system and Avaya softphone knowledge

Skills

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Telephonic / Call skills

Attention to Detail

Negotiation skills

Conditions of Employment

Clear criminal and credit record

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