Customer Service Clerk Job Vacancy At Starke Ayres – Kempton Park
Closing Date: NOT SPECIFIED
Reference Number
C200013
Description
A role has become available for a Customer Service Clerk in the Production & Supply Chain Department based in Kempton Park. The purpose of this role is to ensure all orders are processed promptly and efficiently as per the Customer’s requirements.
RESPONSIBILITIES:
• Handle customer inquiries both telephonically and by e-mail
• Research required information using available resources
• Manage and resolve customer complaints
• Provide customers with product and service information
• Enter new customer information into the system
• Update existing customer information
• Process orders, forms, and applications
• Identify and escalate priority issues
• Follow up customer calls where necessary
• Document all call information according to standard operating procedures
• Providing necessary feedback to Sales Representatives/ Customers
• Motivate innovative methods that ensure customer satisfaction is at the highest level with the Supervisor and implement accordingly.
Requirements
REQUIREMENTS:
Matric ,
Computer Literacy,
2-3 years relevant experience,
SAGE X3 experience added advantage
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Kempton Park