Jobs

Customer Service Clerk Job Vacancy At Starke Ayres – Kempton Park

Closing Date: NOT SPECIFIED

Reference Number

C200013

Description

A role has become available for a Customer Service Clerk in the Production & Supply Chain Department based in Kempton Park. The purpose of this role is to ensure all orders are processed promptly and efficiently as per the Customer’s requirements.

RESPONSIBILITIES:

• Handle customer inquiries both telephonically and by e-mail

• Research required information using available resources

• Manage and resolve customer complaints

• Provide customers with product and service information

• Enter new customer information into the system

• Update existing customer information

• Process orders, forms, and applications

• Identify and escalate priority issues

• Follow up customer calls where necessary

• Document all call information according to standard operating procedures

• Providing necessary feedback to Sales Representatives/ Customers

• Motivate innovative methods that ensure customer satisfaction is at the highest level with the Supervisor and implement accordingly.

Requirements

REQUIREMENTS:

Matric ,

Computer Literacy,

2-3 years relevant experience,

SAGE X3 experience added advantage

Work Level

Junior

Job Type

Permanent

Salary

Market Related

EE Position

No

Location

Kempton Park

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