Hollywoodbets Is Hiring: Customer Service Consultant: Withdrawals – KwaZulu-Natal
CLOSING DATE: 20 APRIL 2023
Job Description
Hollywoodbets has exciting opportunities available for Customer Service Consultant: Withdrawals to be based in Umhlanga. The purpose of this role is to action and investigate all EFT/Cash Send requests made by clients using the system SYX.
Minimum Requirements:
6 months Customer Service experience.
Basic Financial experience
Advantageous:
Certificate/Diploma/Degree finance qualification
Contact Centre experience
Responsibilities:
Ensure withdrawals are completed timeously and that all necessary checks are completed prior to approving/declining a withdrawal.
Prepare batches of payments to be sent to Treasury to action relevant payments on the banking systems that are processed manually.
Complete relevant payments directly on Syx that are processed automatically through the withdrawals App.
Identify and action “HOTLINE” payments where requests are received, banking limits are reached on the automated system and requests are received for payments to banks not supported by the automated system.
Assist with admin functions (Bank Details/Queries) when needed.
Ad hoc functions that might be required.
Skills and competencies:
Good communication skills (verbal and written).
Please note that only team members who meet the stipulated minimum requirements will be considered.
