OneCart Is Hiring: Shopper & Driver Supervisor (Woodbridge, Gauteng)

Job purpose

To effectively coach and lead their team in achieving the agreed goals by developing the necessary skills of each team member in achieving the required results.

Developing and managing team performance, offering feedback and demonstrating the desired skills and expected work ethic

Duties and responsibilities

Lead and supervise a team of Shoppers and Drivers to ensure flawless service delivery to our customers daily

Spot check: Uniform, Orders, staff attendance, process and procedures


Adherence and staff attendance

Problem-solve and troubleshoot daily operational issues, approaching all facets with an analytical, problem-solving mindset.

Support the team on special projects for continued operating efficiency and growth.

Provide an operational perspective on Logistics to ensure best practices and protocols.

Daily management of Shoppers and Drivers to ensure optimal effective teamwork to reach their KPI’s, specifically related to on-time fulfilment. Daily and weekly KPI reporting.

Train and develop shoppers.
Demonstrate consistent application of internal procedures.
Demonstrate flexibility in balancing the achievement of own objectives with abilities to understand and respond to organizational needs.

Staff Management

Allocate schedules to all staff to ensure proper, efficient and effective management of the store orders.

Conduct regular staff meetings with the team to improve motivation and communication

Ensure that all staff report to work on time at all times.
To facilitate training and coaching for staff members who generally lack service delivery.

Ensure staff members resolve queries. Facilitate and manage queries submitted to head office timeously.

Identify training needs initiate suitable training to better staff knowledge in their environment

Complaints Management

Assist and attend to shopper and driver queries

Resolves escalated customer complaintsProvide constant feedback to the Area Manager on unresolved customer queriesInvestigate and respond to shopper queries.

Foresees potential problems before they occur and takes action to prevent them from occurring
Consults widely with people inside and outside own Branch to solve problems

To provide weekly feedback on staff performance levels.

To provide reporting and associated performance insights on a daily, weekly and monthly basis

Ensures accuracy of reporting
Ensures real-time reporting is always available and visible
Reports are accurate and timeously submitted to relevant parties
Advise and check weekly reports for complaints, downtime reports, store productivity

Qualifications requirements

The following requirements are necessary:

Be eligible to work in South Africa.

A valid South African driver’s license or a valid South African Professional driving permit (PrDP)Clean driving record.

Must have your own vehicle or motorbike (registration documents to be verified)
Must have access to a recent smartphone (iPhone 5 / Android 4.4 or newer) for the delivery app and GPS
2-3 years Team Leader experience

Competencies and Skills

Attention to detail
Time management skills
Conflict management skills
Negotiation skills

Professional verbal and written communication skills
Effective planning and organising
Self-directed and motivated
Interpersonal skills

Ability to build and maintain relationships
Decisive and action-orientated
Ability to work independently and under pressure
High emotional intelligence

Working conditions

Working conditions cover various circumstances from regular evening and weekend work, public holidays shift work, working outdoors and working with challenging clients.

Dress Code, the company prides itself in presenting a professional and respectable image to our clients
As ambassadors of the company, employees are required to be dressed appropriately and presentable and ensure a professional appearance

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