Nexio Is Hiring: Billing Specialist – South Africa

Closing Date:31 March 2023

Job Description


A vacancy exist for a Billing Specialist for our Vodacom CAPE TOWN Client. The Billing Role is a key business delivery Function as it is responsible for the billing processing, maintenance and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service request processing and complex customer management. Occasional customer on-site visit’s will also be a requirement from time to time.


Billing Activations and Billing Processing

Partial BillingMonthly Usage BillingAnnual, Bi-Annual and Quarterly Pricing adjustments

Manual and Ad-Hoc Billing

Updating Invoice Details and PO numbers on Billing SystemPremature and Late Activations (Bill-shock)Discounts and RebatesTransfers

Accompany Sales Team to Customer Meetings
Product Development
Systems and Process Enhancement
Process Billing Service Requests with OLA and SLA agreed turnaround time
Provide Billing Recon’s; resolve billing disputes and customer billing queries

Billing Experience in Telecom’s CRM Systems
Comprehensive experience in Excel and other related Microsoft Office product Suite

Comprehensive Billing experience related to billing reconciliations; account queries; and customer management

Experience in dealing with high volume high priority Customer accountsSiebel Experience essential


Grade 12 (Matric) essentialCertification in Financial Management or accounting will be advantageousAt least 1 years’ experience in billing or clerical roles

At least 1 years’ experience in core billing environment or Vodacom Activation Activities (PMO)
Experience of working with Siebel advantageous
Experience in telecommunications highly advantageous


Apply Analytical Thought Processes
Equip the team by way of knowledge sharing
Encourage collaboration
Big Picture Solution Realisation
Holistic Organisational Understanding

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