Nexio Is Hiring: Billing Specialist – South Africa
Closing Date:31 March 2023
Job Description
ROLE PURPOSE
A vacancy exist for a Billing Specialist for our Vodacom CAPE TOWN Client. The Billing Role is a key business delivery Function as it is responsible for the billing processing, maintenance and integrity of the billing information on the system, as well as generation of accurate and timeous billing invoices, service request processing and complex customer management. Occasional customer on-site visit’s will also be a requirement from time to time.
ROLE REQUIREMENT
Billing Activations and Billing Processing
Manual and Ad-Hoc Billing
Accompany Sales Team to Customer Meetings
Product Development
Systems and Process Enhancement
Process Billing Service Requests with OLA and SLA agreed turnaround time
Provide Billing Recon’s; resolve billing disputes and customer billing queries
TECHNICAL / PROFESSIONAL COMPETENCIES
Billing Experience in Telecom’s CRM Systems
Comprehensive experience in Excel and other related Microsoft Office product Suite
Comprehensive Billing experience related to billing reconciliations; account queries; and customer management
QUALIFICATIONS & EXPERIENCE
Grade 12 (Matric) essentialCertification in Financial Management or accounting will be advantageousAt least 1 years’ experience in billing or clerical roles
At least 1 years’ experience in core billing environment or Vodacom Activation Activities (PMO)
Experience of working with Siebel advantageous
Experience in telecommunications highly advantageous
LEADERSHIP COMPETENCY REQUIREMENTS
Apply Analytical Thought Processes
Equip the team by way of knowledge sharing
Encourage collaboration
Big Picture Solution Realisation
Holistic Organisational Understanding
