Switchboard Operator Required: Bidvest Facilities Management – KwaZulu-Natal

Job Description

ROLE PURPOSE

To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers.

MAIN OUTPUTS

Ensures high level switchboard operation service.

Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.

Updates information promptly on the directory system and continuously update the database.

Responds to calls that return to the board unanswered and assists callers with alternative extensions.

Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.

Handles client complaints and queries and provides prompt feedback.

Keeps an open channel of communication with fellow staff and builds team spirit.

Manage & co-ordinate all conference facilities, boardroom bookings as and when required

Ensures high level switchboard operation service.

Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.

QUALIFICATIONS AND SKILLS

The Applicant must meet the following requirements:

Matric (Grade 12/Senior Certificate)

Certificate in Receptionist/Administration/Secretarial

Valid SA Drivers License

2 -years relevant experience in customer service within a corporate environment & office administration/secretarial

Administration/Reception/Switchboard training ideally in a customer orientated environment

MS Word, MS Excel & MS Outlook

FUNDAMENTAL COMPETENCIES

Customer/Client Focused

Ability To Dealing With Ambiguity

Interactive Reasoning

Planning & Scheduling

Teamwork & Partnering

Relationship Building

Good Listening Skills

Excellent Oral Communication

Closing Date: 01 March 2024