Motus Is Hiring- Administrator: Dealer Warranty – South Africa
Closing Date: 20 March 2023
Purpose of Position:
Lindsay Saker Midrand currectly hold a vacancy for Administrator: Dealer Warranty
To maximize the profitability of the Service department by means of effective costing and claims within warranty parameters.
Position Overview
“Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.
Specific Role Responsibilities
KEY PERFORMANCE:
Customer Satisfaction
Process all warranty claims in line with VW and dealership policies and procedures. Liaise with the relevant staff in the service department and at VWSA to resolve costing and warranty issues.
Campaign Coordinator, Service Core Processes Gate Keeper.
Download relevant campaign information from Partner Net and pass on information to the service manager to be actioned.
Quality control – Warranty Submissions and costing.
Gate 2 – Pre-Repair commencement check.
Gate 3 – Quality checks,
Gate 4 –Costing process
Return defective parts to manufacturer as required.
Qualifications and Experience
Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 05.Valid Driver’s licenseComputer Literacy,1-year experience in similar environment.Knowledge of VW and Audi Warranty and Costing policy and procedures will be an advantage.
Knowledge of VWSA and Lindsay Saker operating systems (SAGA/ELSA/Kerridge).
Skills and Personal Attributes
Display high value and integrity in task execution.
Remains calm in emotional and stressful situations
Open to change
Understands the business value chain and the role own team plays in delivering value to Quickly builds effective relationships with colleagues, manager and key stakeholders/customers.Team Player.Embracing diversity and SensitivityAttention to and insight in business processIdentify problems, report and suggest solitions
