CAPITEC Bank Is Hiring: Specialist: Client Experience Delivery – South Africa
Closing Date: Not Specified
Purpose Statement
To design and continuously improve client journeys across the relevant client landscape
To provide clear and comprehensive understanding of client needs and experience based on applied research methodologies
To derive and effectively communicate client-centrered recommendations that influence the design of products and services
Experience
Minimum:
5+ years of CX design experience in digital transformation initiatives
Use of technology, tools and data to support optimal client experiences
Strong analytical skills: experienced in gathering and analysing complex product/ initiatives processes from data, and managing volumes of information. Ability to summarise and draw conclusions from information
Open, curious, willing to challenge the status quo and be the first advocate of our client’s experience.
Ideal:
Conceptualising and designing client experience strategy and frameworks
CX insights analysis and improvement implementation
Stakeholder and vendor management
Qualifications (Minimum)
Honours Degree in Industrial/Organisational Psychology
Marketing and client service principles and practices.Techniques and tools to identify and understand client behaviours,Human centered design research methodologies.Data analysis principles and methods.Facilitation and presentation techniques.Knowledge of project management and agile methodologies Ideal:
CX Design, Insights and Metric Anaysis, Client psychology/ behaviourIndustry recognised Client Experience accreditation
Skills
Problem solving skills
Analytical Skills
Interpersonal & Relationship management Skills
Facilitation Skills
Researching skills
Conditions of Employment
Clear criminal and credit record