ENGEN Is Hiring: Administrative Assistant – South Africa
Closing Date: 18 March 2023
Purpose of the Job
To provide admin support and execute such that the correct bulk fuel products are scheduled for availability at the depots and scheduled for delivery to the customer by means of Order generation and fulfilment routing and scheduling, Dispatching and admin at the most cost-effective manner.
Who You Are:
You are a good communicator
You are able to build relationships with stakeholders
You have the ability to work under pressure
You are organized and task orientated
You have a reputation for integrity and reliability
You can successfully hold crucial conversations
You have a high sense of service orientation
You have sound interpersonal skills
You execute tasks efficiently and at pace
What you’ll have done before:
Baseline:
• NQF Level 4 (Matric)• 2 years’ experience in Administrative role.• Knowledge of scheduling process.Advantageous:• Mathematics & Science
Exciting Challenges you might face in the role
Assess Performance Tracking of the sales team.
Collaborate with various stakeholders [internal and external] to ensure that accurate data is timeously recorded
Provide support to Outbound Schedulers and contribute to the delivery enquiry of Sales plans Maintaining and updating Customer Master database.
Offer support to Customers and Depot`s
What you’ll be doing
Customer Interface and Support
Data Management
• Ensure all customer data and equipment are properly registered on SAP and scheduling IT tools (e.g., products, tanks, delivery time windows and SLAs for each site, trucks weight, driver’s data, site location map).
Query Handling
• Handle all queries (internal and external) and investigate and prevent complaints by engaging with internal customers and stakeholders on service/delivery needs.
SLA Management
• Handle all queries (internal and external) and investigate and prevent complaints by engaging with internal customers and stakeholders on service/delivery needs.
