FlySafair Is Hiring: Customer Service Agent – South Africa

Closing Date:30 April 2023

Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Head Office in Bonaero Park. The successful application will report to the Manager: Airports


Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;Manage flight delays and or cancellations;Handle and safeguard of confidential information.



Excellent understanding of delivering great customer service;High degree of patience and assertiveness;Conflict resolution skills;Trustworthy, professional and reliable, including dealing with confidential information;

Immaculate time keeping;

The ability to work well under pressure;Practice good time management and willingness to work longer than normal hours including additional shifts,Remains focused in order to handle objections;Customer focused and service orientated.


Grade 12;Airport experience and ticket sales within an aviation concern;Excellent written and verbal command of the English language including proper phone etiquette;Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);

No criminal or credit record;
Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
Own transport would be an advantage;
Valid Covid-19 vaccination card.


Suitable qualified candidates are invited to complete the prescribed form, available on our website:
No external email applications will be accepted.

Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right

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