Closing Date:30 April 2023
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Head Office in Bonaero Park. The successful application will report to the Manager: Airports
Assist passengers with ticket sales, bookings and flight changes including explaining rules terms and conditions, regulations and procedures as required;Manage flight delays and or cancellations;Handle and safeguard of confidential information.
Excellent understanding of delivering great customer service;High degree of patience and assertiveness;Conflict resolution skills;Trustworthy, professional and reliable, including dealing with confidential information;
Immaculate time keeping;
Grade 12;Airport experience and ticket sales within an aviation concern;Excellent written and verbal command of the English language including proper phone etiquette;Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook);
No criminal or credit record;
Able and willing to work on weekends, public holidays and flexible hours and shifts as required;
Own transport would be an advantage;
Valid Covid-19 vaccination card.
Suitable qualified candidates are invited to complete the prescribed form, available on our website: FlySafair.co.za.
No external email applications will be accepted.
Should no feedback be provided within two (2) weeks from the closing date, please consider your application as unsuccessful.
FlySafair reserves the right