Closing Date:25 March 2023
Duties & Responsibilities
Review visitor and client arrivals for the day
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages, restaurant reservations, etc)
Report client feedback to the Helpdesk and revert to clients and visitors with resolution Escalate unresolved complaints to the Manager when necessary Report any building maintenance to the TFS call centre daily.
Ensure compliance with health and quality standardsEnsure all meeting rooms are set up as required by the client.
Conduct daily inspections to ensure that all chairs are in place, meeting room is clean and cables are tidy.Test AC and VC equipment prior to use.Ensure water jugs are refreshed regularly throughout the day and that clean glasses are available at all times.
Ensure that all white boards are cleaned, white board markers are working well and that an eraser is available.
Sign Condeco panels in and out as and when required.
Ensure that rooms are cleared and tidied after each meeting.Ensure that tables are cleared and chairs are aligned after each meeting.Report over flowing dustbins and cleaning issues to the cleaning team on duty in your area.
Report and hand in any lost property found in meeting rooms to security.
Work with teams to develop and maintain a customer-focused attitude toward activities, concentrating on those that most strongly contribute toward improving customer lifetime value
Interact with client to provide and process information in response to inquiries, concerns and requests about products and servicesConduct client satisfaction surveys to ensure clients are satisfied with the products and services
Keep up to date with business objectives within the environment
Provide advice on general changes and compliance within the workplace management framework when required
Work with processes and procedures in such a way that operational efficiencies and performance are enhanced
Attend to and resolve all customer queries timeously or escalate when necessary
Follow up and follow through on all queries timeously
Prepare all weekly/monthly reporting within set timeframes for submission to your manager
Update and maintain all relevant records
Compile and prepare stats as and when required by your manager
Code of Conduct:
Undertake such other responsibilities as directed by Management that will drive sustainability.
Promote TFS’s & EY image and corporate citizenry through deliberate and co-ordinated activities.
Adhere to the TFS’s Safety, Health, Environmental and Quality (SHEQ) Management System’s Policies & Procedures as applicable to this position.
Ensure TFS ethical values are adhered to.
Skills and Competencies
MS Office Suite
Knowledge of equipment, materials and suppliers used in facilities management.Proven experience as a ConciergeFamiliarity with hospitality industry standards .Proficiency in English; knowledge of additional languages is a plus .Computer literacy. A customer-oriented and professional attitude
An outgoing personality
Outstanding communication abilities
Excellent organizational and time-management skills
Hospitality and customer centric focus.
Emotional Intelligence: ability to work with colleagues who have different ways of behaving and interacting
Grade 12 (non-negotiable) plus….
2-3 years frontline hotel/customer service experience