Jobs

Contact Centre Sales Agent Required: Fidelity Services Group – Midrand

CLOSING DATE: 12 OCTOBER 2023

Job Description

REPORTS TO: Contact Centre Sales Manager

BASED IN: Inland Region (Midrand)

QUALIFICATION & EXPERIENCE:

Grade 12 or equivalent
Knowledge of customer service principles and practices
Telephonic Sales Support
Knowledge of administrative procedures
Knowledge of security industry beneficial
Fully bilingual
JOB REQUIREMENTS & OTHER ATTRIBUTES:

Computer literate (MS Office, Listener, Outlook, Internet)
Customer focused
Driven for results
Ability to achieve set goals
Excellent communication skills (verbal & written)
Manage conflict & problem-solving skills
Interpersonal skills
Listening skills
Initiative
Adaptability
Stress tolerance
Self Motivated
Passion for Service Excellence
Ability to multitask
Able to work accurately & efficiently with attention to detail
MAIN PURPOSE OF JOB:

To collect, capture, analyse and process all moving cancellation requests with the main focus on ensuring maximum customer retention.
Booking of appointments with Relocation and Reconnecting Customers.
Managing of Diaries for Sales Consultants
Scheduling of system removals
To ensure Credits and refunds is processed if needed on a daily basis
To ensure all BOC is processed if needed on a daily basis
To ensure all admin is completed on a daily basis
The overall purpose is to ensure that there are no delays in setting appointments for consultants and communicating such appointments with the consultants and Customers.


The Incumbent should ensure the effective and efficient management of sales leads and receiving feedback from Sales Consultants regarding the outcome of appointments.
The incumbent will be required to ensure that all moving cancellation requests received are processed as per the customer’s requirement and in line with ADT’s SOP’s. The incumbent will also vigorously attempt to obtain both RECON/RELOC customers details and book appointments for Sales Consultants to meet with RECON/RELOC customers.
Further duties require daily capturing of moving cancellations, scheduling of appointments for Sales Consultants on Custsat/Opens cape and Listener with regular follow-up with Customers and Sales Consultants to ensure customer satisfaction.

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