Motus Is Hiring: Administrator: Service Advisor (Non – Technical) – South Africa
Closing Date: 23 March 2023
Job Description
To provide prompt and quality services to customers relating to the service and repairs of vehicles, acting as an interface between the technician and the customer to ensure cost effective repair and service to both parties.
Position Overview
“Covid-19 vaccination is an important part of Motus Retail and Rental’s commitment to stopping the spread of COVID-19 not only in our workplaces, but the country as a whole. This is because vaccines offer protection to employees by reducing their risk of infection, or the severity of their symptoms; and at a population level, referred to as population-immunity. Given that vaccination is a priority in the fight against COVID-19, we encourage vaccinated candidates to apply for the vacant position.
Specific Role Responsibilities
Operational:
To maintain excellent standards of departmental administration, such as service sheets, invoices, job cards, warranty claims, authorisations,ect.To ensure accurate ‘verbatim’ customer information to uphold FRFT.To maintain customer database with contact details and information.To assist dealership in achieving industry standards of process effeicency.To maintain and further develop own personal knowledge base in order to remain up-to-date.
Customer focus:
To deliver value to the customer by providing any necessary advice and recommendations that would enhance their experience of the brand.
To maximise customer awareness of all products and services available.
To develop and maintain high levels of customer satisfaction and customer loyalty to ensure repeat.
To receive customers (directly or via Meet-n-Greet) in a professional and friendly manner in order to ensure they feel valued.
To create collaborative internal and external partnerships in order to expedite service delivery.
To take the initiative and exceed customer satisfaction, even in the face of setbacks or obstacles.
To liaise and interact with the customers accurately in order to completely understand and comprehend their service needs.
To maintain contact with customers on an ongoing basis regarding any possible service concerns or additional requirements.
To effectively interact and communicate with customers, explaining service details in an understandable and appropriate manner, involving Service Technicians when necessary.To ensure costumer complaints are effectively managed via dealer systems.
Qualifications and Experience
Grade 12 / Matric (essential)
Skills and Personal Attributes
Oral communication
Administration skills.
Written communication.
People / customer interaction skills Diplomacy / resilience / dealing with
Problem resolution / decision-making.
Team working.
PC Skills.
Customer focus.
