Call Centre Agent(4 Months Contract) – Rosebank College

CLOSING DATE : 27/OCTOBER 2023

Job Description
Rosebank College, the Independent Institute of Education (The IIE) is one of the leading private higher education institutions in the country registered with the Department of Higher Education and Training. For over 70 years IIE Rosebank College has delivered quality tertiary education to students across South Africa. Situated in bustling cities, IIE Rosebank College embraces the same vibrant environment which allows over 20 000 students to connect with the heart of the institution. Our exceptional growth is creating a once in a life-time opportunities to suitable incumbents.

Job Purpose:

Sales and Customer Service.

Duties & Responsibilities:

Outbound Sales cold calling to corporates.
Provide customer support on difficult problems.
Implement tactics to de-escalate problem situations immediately.
Transform a problem situation into a sales opportunity.
Advise on methods for identifying leads and procedures for turning them over.
Minimum Requirements:

Minimum Matric/ Tertiary qualification.

Key Competencies

Knowledge and understanding of the South African higher education systems and regulatory framework.
Ability to manage time effectively.
Attention to detail.
Customer service orientated.
Ability to effectively cope with change.
Deadline orientated and can work well under pressure.
Be able to work in a team environment.
Effective communication skills

Salary:

Market related.

Enquiries:

For enquiries, please feel free to contact HR office on 011 403 3680.

Rosebank College is an equal opportunities employer however preference will be given to EE and South African candidates.