Closing Date: 29 March 2023
Duties & Responsibilities
Develop, manage and maintain relationship with:
Unilever Employees and Contractors assigned to or visit the Facilit.Unilever Guests/Visitors are cared from 1st contrac to leaving the facility.Tsebo Employees and ManagementExternal and Internal Service Providers/ContractorsCustomer Centricity
Oversee the operation ensuring that the highest level of customer service are ahered to and delivered by Tsebo and its service providers.
Investigate and resolve complaints raised with a sense of unrgency, and report to the TFS Senior ReceptionistSupervisor.
Strategizing and monitoring of the daily activities of the clients facility.
Identify opportunities to update or improve customer service procedures and make recommendations to the Senior TFS Receptionist Supervisor.
Report daily to the TFS senior Receptionist supervisor on all issues encountered and proactively identify ares for improvement in support of improving client/visitor experince.
Produce, manage and operate the daily/weekly cleaning schedule to ensure maximum availabilityof the facility.
Proactively manage clients expectations with regardsdaily/weekly/monthly events within the facility
Ensure that the telecommunication PABX/Switchboard is strictly attended to during contractual hours.
Attend daily/weekly/monthly meetings with the TFS senior Receptionist Supervisor to ensure compliance with the operational activities and specific requirement.
Propose operational effeciencies on current operations, whilst identifying innovative and or creative operationsal recommendations on improvements of workplace experience not limited to receptionist operations under the TFS/clients contract.
Human Resource Management
Adopt the HR culture and live and portray these values at all times.
Regularly regular self assessment ensuring alignmets to TFS working standardsand ethics.
Identify traing requiremnets that will uplifyt work standard and ensure self development within the Receptionist role. Utilise all identified TFS resources, albeit multimedia or other TFS workplace site, taht may augment current abilities to acheve workplace experience.
Develop and ducumented workplace experience with TFS’s future workplace contractsin mind.
Report directly to the TFS senior Receptionist Supervisor within the current unilever contract.
Ensure daily building inspections are conducted in accordance with set QA standards defined by the TFS Senior Receptionist Supervisor.Ensure escalation procedures for remediation are strictly adhered to, bsed on severity/priority of: Fire, Life, Safety and visual impact.Conduct random QA checks on the facility ensuring the cleaning/hygiene/Indoor plant service providers are complying with the standards set out by the TFS senior receptionist supervisor and the clientReport any/all anomalies to set standardsdirectly to the TFS senior receptionistsupervisor.Skills and CompetenciesAbove average verbal and written communication skills interpersonal skillscomputer literate(MS Office suite)Management/SupervisorskillsAbility to quickly identify and remediate potential problems Organization skills must be of the highest order.experience in front of House and/or customer relationsAssertive whilst being respectful aligned to clients’s culture
Highly approachable and presentavle at all times .Energetic and enthusiasticAbility to work under pressureand multi-taskPuctual and reliable at all timesLeaclude a “Can do” atttude to subordinates and client/Visitors alike .Ability to deal with conflict situations effectively and efficienly Answer inbound calls and and route accordingly to appropriate extensions Qualifications Grade 12Tertiary qualification within the hospitality sector2-3 years front of house customer service or similar roleexperienceExperience in managing front of house and soft service skills (Cleaning, Hygiene, Security, Indoor pants,etc)