Watchmaker Required : Richemont – South Africa

CLOSING DATE : NOT SPECIFIED

PURPOSE AND SCOPE OF WORK

The Watchmaker should ensure high levels of intervention service to customers. The incumbent will manage his resources to achieve the goals set in terms of quality, service content as well as promised lead times and profitability and utilise all available means to improve the effectiveness of his service.

RESPONSIBILITIES

Operational

Provides quick repairs (bracelet services-adjustments- batteries.)
Provides repairs :
Quartz watches – battery service
Maintenance & complete service
Quartz watches
Hand-wound mechanicals and simple automatics
Chronographs
Complications
Provides basic polishing-refurbishing service
Guarantees repair with :
Expected quality (esthetical + functional)
Expected quantity (performance)
Expected promised lead times
Backs-up superior in his technical linked tasks, incl. quality feedback
Respects brands and Richemont’s technical guidelines
Guarantees quality of his complete environment (5S), maintaining cleanliness on his bench and in the locations under his responsibility.
Adopts the most effective and efficient methods to cut down the time spend on each intervention and quality control jobs.
Supports the estimation, intervention and control phases of customers and stock items (if needed)
Discusses issues on any trouble-related jobs or problems linked to work load or environment and provides feedback to superior to achieve optimum productivity levels.
Undertakes special projects assigned to him by his superiors

Technical

Has a good understanding of his equipment and tools
Maintains all equipment and tool in optimum working condition, which includes washing, sterilizing and cleaning
Recommends purchase of same that may improve the effectiveness and service of the service centre
Promotes the quality in order to avoid repeating errors

EXPERIENCE & QUALIFICATIONS:

Luxury brands training on movements
8 to 10 years’ experience
Experience in luxury goods market advantageous
Above average attention to detail
Professional and worldly
Highly structured and organized
Punctual
Trust and Integrity
Full MS Office (including outlook)