Closing Date: 30 March 2023
Purpose of the Job
Rainbow Finance is a Financial Services Department for Shoprite Checkers Pty Ltd, t/a OK Furniture, and House and Home, based in Edenvale, Johannesburg.
Rainbow Finance Services the Ok Furniture and House and Home brands across RSA, Namibia, Botswana, Zambia, Mozambique, Swaziland, and Lesotho by providing credit to customers who apply for credit to buy furniture.
The department seeks a seasoned and innovative Assistant Granting Manager to manage the day-to-day operations and improve the efficiency of the department.
Lead, develop and motivate the granting teams to reach new heights in daily and monthly performance.
Introduce and promote a performance-driven culture by introducing relevant matrix.
Review and modernise internal systems, procedures, and processes to ensure operational inefficiencies.
Continuous training and development of the team on NCR, Company policies and procedures.
Build a cohesive team through effective leadership capable of exceeding past performance.
Implement processes capable of ensuring and safeguarding compliance with the NCR.
Inculcate a strong culture of customer centricity and introduction of measurement/matrices.
Implement leading ways of working in the call centre environment.
Manage discipline, timekeeping, and shift scheduling and ensure sound call centre etiquette.
Accept accountability for the operations of the contact centre and ensure that the daily, weekly, and monthly reports are done professionally and on time.
Bachelor’s Degree is preferable.
Minimum qualification matric.
Ms Office (especially excel).
Customer service-orientated person.
Minimum 7 years call centre management experience.
Modenising credit granting call centres.
Retail experience preferred.
Knowledge of excel reporting.
Knowledge and Skills
Strong interpersonal and communication
Ability to interact with clients and senior management.Problem-solving skills.Organising and planning skills.Ingenuity and persistence to detect and obtain information on fraud cases.Good organisational skills are needed to manage a high volume of account applications.Hands-on experience with relevant information Systems.Honest and ethical with high levels of integrity and confidentiality