Closing Date: 30 March 2023
Duties & Responsibilities
Scheduling appointments with clients to start new membership or follow up on past memberships.
Monitoring the front desk and answering incoming calls, greeting customers as they enter the gym, and answering questions about the facility’s services.
Processing membership applications and fees, collecting ICE information, and issuing memberships.
Taking care of basic customer service tasks such as answering phones, greeting clients by name, and checking in members.
Updating member records with new contact information and payment details.
Maintaining membership records and processing fees as directed by management.
Collecting payment from members for gym services rendered.
Explaining facility policies and procedures to new members and helping them get acquainted with the facility.
Skills and Competencies
Communication: Communication is the act of exchanging information.
Organization: Organization is a crucial skill for a gym receptionist, as it allows them to keep track of member information, payments and other important data.
Customer service: Customer service is the ability to interact with customers in a friendly and helpful manner.
Multitasking: Gym receptionists often have several tasks to complete at the same time..
Computer skills: Computer skills are a necessary skill for a gym receptionist.
Certificates in CPR and first aid