Anglo-American Is Hiring: Customer Engagement Admin – South Africa
Closing Date: 01 April 2023
Job Description
Portray a professional, customer orientated image of the GSS Employee Services organization
Work as an integrated Employee Services team member with the Employment Data Management and Payroll Execution teams to ensure knowledge transfer
Assist Customers in making more effective use of self-service stations and systems, products, and services
Educate and inform customers on the full range of services rendered by the Global Shared
Staff and operate the Walk In Centre / Contact Centre with regards to:
Current employee queries
Potential future employee queries
Ex-employee queries
Management queries
HR queries
Interface with customers and service providers by providing a first line problem resolution service for the GSS and the Customer
Respond to and investigate Customer queries and problems reported as well as requests (prioritizing as appropriate) e.g. reprinting of payslips, printing relevant payroll documents including leave form requests, etcEnsure accurate and methodical logging of customer requests on the relevant systemsReceive customer documents to be forwarded to the Employee Data Management teamVerify documents in terms of correctness in terms of the Customer HR policies, procedures, and relevant conditions of employmentEnsure that the correct ES forms are utilizedManages stakeholders by adhering to service level agreementsEstablishes and maintains Business Partner Relationships with the appropriate parties to facilitate the optimal functioning of the Walk-In Centre / Contact CentreThis role is at a Band 8 level reporting to the Customer Engagement Supervisor
Qualifications:
Grade 12/ Matric (essential)
Payroll or HR qualification (advantageous)
SAP training
Experience required:
2-4 years working experience in HR or payroll field (essential)
Knowledge of SAP systems (SAP 409, SAP Fusion)
Knowledge of relevant query management system
Legislation pertaining to the payroll environment, i.e., SARS, POPI, BCEA, etc.
Additional information:
Fluent in Business English
Excellent verbal and written communicator
Strong aptitude for Microsoft Office and a variety of system related functions, including Query Management and Document Management systems
Strong work ethic and ability to work effectively in a fast-paced environment
Strong interpersonal skills
Strong analytical & problem-solving abilities
Basic planning & prioritising competency
Strong investigative proficiency
