Fidelity Services Group Is Hiring: Receptionist – Polokwane

Closing Date: 11 April 2023

Job Description

Ensure an effective operation of the reception function

First Impression, Face of Company- Presentation and cleanliness of all reception and seating areas.
Customer centric, Client services focus. Perform help desk functions to all visitors including meet and greet for external meetings and events. Help desk function for all telephonic queries
Ensure fully functional switchboard service. Up to date telephone extension list circulated monthly
Telephone etiquette.
Establish interdepartmental communication with new employees – giving them a tour
Learn who the new staff members are by gathering information from HR
Implement 15 minute meetings with new staff members to discuss my role and offer assistance.
Give them guidance on where to gather information and who would be best suited to assist them should they need assistance.
Create a PowerPoint presentation describing where new employees can locate a person

Manage all training room / Boardroom bookings

Manage and resolve double / late bookings Establish layout of room from booker and implement accordinglyEstablish any catering requests and advise accordingly of requirements that may be needed.Manage keys to all training facilitiesEnsure any damages / Breakages are reported and billed to respective responsible person.Goals

To Achieve a 90% EHS safe Reception

Driving EHS procedures by updating and tracking all first aid incidents on a weekly basis
Implementing personal trackers on staff medication or conditions eg. Heart conditions or allergic to medication etc
Compile a day to day report on any EHS hazards within reception, Canteen, IT and the training rooms to compile a weekly report that highlights concerns or dangerous risks.
Advise Reception, IT, Training rooms on a monthly basis how to evacuate in an emergency

Achieve 80% same day delivery on all internal and external mail

Develop excel tracker to support measurement of goal. Introduce email records for parcels that have not been delivered. Track and monitor email for reasons of non-delivery. Ensure that telephone lists are updated with all internal customer information

Customer Excellence

Reception rate me box. Ask external guests waiting to complete the customer experience box. Max 4 questions with 1 comment. To be aligned to marketing.

Improve customer service value offering within reception

Attend mandatory quarterly contact centre training. Agree and document quick wins for implementation in reception. This will include telephone etiquette.

Maintains files and document storage

Keeps files /email records in organized fashion so that materials are easily located. Review current reporting tracker, understand and agree on additional duties and ensure tracker is updated accordingly. Trackers updated to be circulated to manager weekly with comments on areas of concern and risk.

Manage procurement FEDEX bookings for external mail

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Back to top button