Closing Date: Not Specified
Responsible for delivering a safety-first culture with the customer at heart of everything.
Working to deliver a balanced performance across key business metrics and KPI measures in line with business goals and objectives.
Ensuring the branch is operationally efficient, and correct controls and measures are in place to support a customer first experienceWorking as a member of the Fleet team with a customer first attitudeEnsuring colleagues are focused to deliver a safety-first culture at all timesImproving returns, credits and warranty processes enhancing customer experience and creating frictionless processes when supporting the retail counter.
Supporting the retail counter to ensure branch retail standards are best-in-class to establish customer experience excellence.
Delivering a customer first service through the management of pick to manifest times and achieving all service level agreements.
Supporting the branch with deliveries when required, ensuring it is set up for growth through best-in-class customer service and exceptional service level agreements (SLAs).
Ensuring a best-in-class service is delivered at all times to cement customer excellence.
Skills and Experience:
Great communication skills – demonstrate the ability to develop customer relationships.
Be able to Utilise technology to execute comprehensive fleet checks and delivering a zero-accident mentality whilst delivering a safety-first culture for all employees and members of the public.
High levels of focus, energy and drive
Good business acumen
Always delivering best in class service to establish customer experience excellence
Flexibility of day to day tasks to best support the branch.
What we can offer you: