Truworths Is Hiring: Inbound Call Centre Agent Multimedia/ Ecommerce – Cape Town

Closing Date: 04 April 2023


We’re looking for energetic and motivated people to work in our dynamic Fashion Call Centre in the city of Cape Town.

Our Customer Services department requires agents with a real passion for retail and commitment to a high level of customer service, to work in our Multimedia Department and Ecommerce team.


Matric qualification

Clear criminal and credit historyA minimum of 12 months experience within a contact centre in an agent or similar role

Skills & Competencies
Excellent level of proficiency in written & spoken English
Extremely self-motivated & organised with the ability to multitask & prioritise
Strong analytical, problem solving and investigative skills
Exceptional customer Service Experience
Must be proficient in contact centre systems
Basic computer literacy
Basic ‘Vision-Nexus’ experience
Availability and willingness to work overtime/public holidays where required
40 WPM typing speed
Take inbound calls related to E-commerce (online) and Fashion Delivery orders.
Assist the customer with tracking their orders.
Assist customers with online profile.
Liaising with couriers and stores and giving feedback to the customer.
Preparation for contacts answered.
Personality and quality of multimedia correspondence (works at enhancing relationships with customers).
Exercises good judgement as to when to educate the Customer (for example, benefits of payment, NCA, Fashion Delivery Service, consequences of non-payment etc.).
Administration – demonstrates an ability to adhere to administrative procedures with speed and accuracy.
Department performance – actively contributes towards responding to Customers within 48 hours. Drives own training.

Additional Information

We are committed to Employment Equity and the potential for development of candidates from designated groups when recruiting internally and externally.It is company policy to promote from within wherever possible.Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

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