Jobs

KPMG Is Hiring: System Support Specialist – South Africa

Hourly HitsApril 3, 2023

1 minute read

Closing Date: Not Specified

Description

Job title/position: System Support Specialist

Number of positions: 1

Function and Business Unit: Infrastructure – ITS

Description of the role and purpose of the job: The System Support Specialist is responsible for taking functional ownership of business systems and acting as the subject matter expert to business process owners and system users. The role includes business support escalation in accordance to agreed service level agreements, including incident, change, problem management and incident analysis reporting.

Key responsibilities:

Resolve calls logged by users for queries, errors and other problems experienced on the system.

System functionality testingEnsure that all Enterprise System Module daily checks are performed so information is up-to-date and daily processing by end users can continue.Log all issues received from internal clients on Service Now.Keep all call tickets updated as work progresses each dayReport trending issues to Technical lead.Identify root cause on Business-Critical Application issues.

Skills and attributes required for the role:

Skills:

BCom Info Systems degree or similar qualification.
3 to 5 years working experience supporting/extending ERP/Enterprise Business systems (Oracle) as a Business Systems Support Specialist
Product vendor training on some key modules
Knowledge base user training
Diploma in Business Analysis a plus

Personal attributes:

Must be very detail orientated understanding that tasks are only done once all steps have been effectively completed

Excellent analytical and problem-solving skillsStrong interpersonal and communication skills and able to clearly articulate points and address concerns in meetings with various stakeholders.Ability to deal effectively with individuals at all levelsAbility to work independently and as part of a team.Confident in reconciling numerical differences when checking the accuracy of solutions before deploymentTechnology savvyTechnology savvy

Minimum requirements to apply for the role (including qualifications and experience):

BCom Info Systems degree or similar qualification.
3 to 5 years working experience supporting/extending ERP/Enterprise Business systems (Oracle) as a Business Systems Support Specialist

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