Empathy Group Is Hiring: Billing Clerk – Sandton, South Africa

Closing Date:12 April 2023

Main purpose of the job:

The successful candidate will be responsible to execute tasks relating to billing operations.

Desirable education and experience

Minimum 2 years previous experience in a billing or equivalent role.
Experience in managing an area of a customer book exceeding 500 customers and 500-600 billings events per month.
Good people skills.
Good communication skills-telephonic and face to face.

Knowledge of Credit Management.
Knowledge of Credit Bureau.
Knowledge of Credit Act/Company’s Act.
Excellent MS Office skills.
Trained and with moderate exposure to the SAP finance (AR)and Sales and Distribution (Billing) modules
Ability to work under pressure and deadline driven.

Key areas of responsibility:

Maintain Customer Master data on SAP.
All changes to Master data.
Ensure all the correct customer information is entered into SAP to ensure that the customer will receive their monthly invoice.
Create/amend contract/once off billing in SAP.
Ensures that all changes for the billing run are completed as per the centralized billing timetable.
Understand and document any complex Client specific invoice Process in order for the invoice to be authorized and paid.
Ensure the invoice process is agreed by the Management Accountant and Regional Manager.

Contact all new customers to understand their invoice workflow requirements.
Attach all required supporting documentation, as required by the client, to the invoice and/or statement in readiness for the distribution to the customers.
Distribute billing documents to the customer as agreed by the relevant Regional Manager.
Offset Intercompany bills against PO and GRV and ensure the balance for region is zero at month end this will be centrally managed from the Head Office. In region is to ensure that all documents are authorized by the relevant parties and sent to Head Office for clearing as per the deadlines.

Receive queries relating to billing and related document. Channel any additional queries to either the Regional Manager, Sales, Accounts Receivable Clerk or Operations as required.

Resolve billing queries if Credit Note due send request to Regional Manager.Raise all Credit Notes and ensure they have been approved as per the terms specified in the Delegation of Authority.Send Credit Note to customer.Complete weekly/monthly ad hoc reports on billing, credit and price increases.Communicate billing timetables and deadlines to operational monthly and ensure all documents are received on time.

Ensure the completion of the customer’s credit check performed by the Sales department.

Checking accuracy of Customer Master data as presented by the Sales department.Ensure compliance with the KFC framework for billing.

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