CAPITEC Bank Is Hiring – Agent: Client Care – South Africa

Purpose Statement

To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.

To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Experience
Minimum:

1 – 2 years inbound contact centreCustomer service experienceQualifications (Minimum)Grade 12 National Certificate / VocationalQualifications (Ideal or Preferred)n/aKnowledge

Minimum:

Call centre processes and proceduresCustomer care and service protocolSkillsCommunications SkillsProblem solving skills

Telephonic / Call skills
Attention to Detail
Conditions of Employment
Clear criminal and credit record
Willing to work regular shifts or weekends or rotational standbys