Jobs

Coloplast Is Hiring: Consumer Sales Specialist (Call-centre) – Sandton, South Africa

CLOSING DATE: NOT SPECIFIED

Your key responsibilities will be

Portray a positive company image and engaging in professional and consumer-centric communications with customers
Execute outbound calls according to defined call protocols, ensure that follow ups are done timeously and all actions and solutions are recorded in the CRM system
Actively listen to consumer needs and enquiries to determine appropriate action to be taken


Establish and maintain customer relationships for a lifetime dialogue
Retain existing consumers through excellent support and high satisfaction levels
Recruit new customers through direct selling approaches and follow-up on leads
Related office and administration duties to complete customer care activities

Personal qualifications

Excellent verbal and written communication skills
High energy with a passion for solution-driven engagement with consumers
Successful working in cross-functional teams
Proficient in Microsoft Office and CRM

Professional qualifications

Proven track record and experience in a consumer (business to consumer) focused environment, preferably a call centre

Experience in upselling and cross-selling

Tertiary qualification is an advantage

Previous experience in the Health Care industry is an advantage

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