Coloplast Is Hiring: Consumer Sales Specialist (Call-centre) – Sandton, South Africa
CLOSING DATE: NOT SPECIFIED
Your key responsibilities will be
Portray a positive company image and engaging in professional and consumer-centric communications with customers
Execute outbound calls according to defined call protocols, ensure that follow ups are done timeously and all actions and solutions are recorded in the CRM system
Actively listen to consumer needs and enquiries to determine appropriate action to be taken
Establish and maintain customer relationships for a lifetime dialogue
Retain existing consumers through excellent support and high satisfaction levels
Recruit new customers through direct selling approaches and follow-up on leads
Related office and administration duties to complete customer care activities
Personal qualifications
Excellent verbal and written communication skills
High energy with a passion for solution-driven engagement with consumers
Successful working in cross-functional teams
Proficient in Microsoft Office and CRM
Professional qualifications
Proven track record and experience in a consumer (business to consumer) focused environment, preferably a call centre
Experience in upselling and cross-selling
Tertiary qualification is an advantage
Previous experience in the Health Care industry is an advantage