Sanlam Is Hiring: Client Care Assistant: Main Reception – South Africa


What will you do?

Customer Care (receive of and personal interaction with high profile business clients) at both the main reception and the executive reception counters.

Handling of general enquiries.Rendering of excellent client service.Effective communication, listening, understanding and interpreting to meet clients’ requirements.

Operational responsibilities

(housekeeping, applying of safety/security measurements).
Administrative responsibilities (e-mail, room reservations, incoming/outgoing mail)
Qualification and Experience
Matric or Grade 12
2 – 5 Years frontline experience in a corporate environment
Outstanding attendance record
Working shifts
Knowledge and Skills
Effective communication skills in Afrikaans and English with Xhosa as a third language an advantage
Knowledge of Sanlam
Computer literate
Understanding of cultural diversity
Excellent communication skills
Interpersonal skills

Behavioral Competencies

Client orientation
Stress tolerance
Self confidence
Change and adaptability
Core Competencies
Cultivates innovation – Contributing dependently
Customer focus – Contributing dependently
Drives results – Contributing dependently
Collaborates – Contributing dependently
Being resilient – Contributing dependently
Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

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