Tik Tok Is Hiring: Client Solutions Manager – South Africa
CLOSING DATE: NOT SPECIFIED
Responsibilities:
Manage and grow post-sale client relationships with advertisers of all sizes
Coordinate with ad ops, product and R&D teams etc. internally to ensure a smooth and successful campaign execution
Work with internal teams to guide inventory allocation
Monitor and analyze ad campaigns, and proactively take initiative to improve results
Investigate and work directly with product & engineering teams to help them troubleshoot client issues during a campaign
Proficient in campaign management, setting up and optimization. Analyze campaign performance data to offer clients data-driven business insights and at the same time, use those insights to improve our advertising offerings
Share marketplace feedback and guide our advertising strategy
Support and work with sales team on pre-sale research and pitch
Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
Qualifications
At least 3-5 years of experience in account management/client services roles in digital marketing, agency experience is a big plus
Experience managing performance advertisers with a deep understanding of their challenges
Ability to analyze data and identify insights to assess campaign performance
Proactive attitude with excellent project management, organizational, and analytical skills
Proficient in English
