Vodafone Is Recruiting: Specialist: System Analyst – South Africa
Role Purpose
Help support and maximise the effectiveness of the Product Owner and Development Team, ensuring the creation of user stories to an adequate level of granularity assessing options for technical feasibility, and ensuring development aligns to business outcomes.
Refining business requirements and strategic direction into concrete deliverables for the delivery team. Scoping and defining Minimal Viable Products (MVP) for delivery and contributing to the overall solution context.
Understand contact centre systems applications to provide context when engaging with business stakeholders as well as applying the knowledge to identify and propose capability gaps access portfolios. Assist external delivery team with Vodacom system knowledge.
Your responsibilities will include:
To perform technical and business analysis and design activities
Assess requirements for Contact Centre Systems in terms of feasibility, and impact.
Create and compile accurate user stories, derivation of business rules, and MVPs and ensuring just enough documentation
Accountable to deliver high quality systems analysis that focuses on delivering sustainable and robust solutions
Assist in configuring test environments
Assist in troubleshooting during solution delivery
To act as a technical liaison between business and technical teams and to ensure the required support from all areas to ensure delivery of quality solution.
To ensure that solutions are delivered through agile delivery processes, and to support the technical scrum teams with the delivery of solutions.
Apply secure design principles within the development process
The ideal candidate for this role will have:
Must have technical / professional qualifications:
Matric/Grade
3 year degree / diploma in Computer Science / Information Technology / Business Analysis
3-5 years in business or system analysis experience preferably in a complex technical environment across the full software development lifecycle from MVP to full solution in iterations, including support transition.
Strong Information Technology skills
Linux and Windows system administration
Oracle and/or MS SQL server experience
Using SQL tools to query and load data
Previous development experience preferred
Facilitate groups sessions that include senior stakeholders
Core competencies, knowledge and experience:
Comfortable with ambiguity and working in fluid, fast-changing environments under pressure
Good understanding of the business capability/user journey, wider organizational goals, and desired product business outcomes
Understanding of both the current Telecommunications and digital services market and emerging business and technology trends
Agile software development environment and methods such as Scrum, SAFe, Kanban, XP. LSD, and FDD
Agile ceremonies, tools. and artefacts, e.g., retrospectives, demos, increment planning, information radiators
User story definition and team backlog management
Backlog item estimation
Continuous integration and continuous delivery methodologies and tools
DevOps culture, processes and tools
Closing date for Applications: 25 April 2023
