Oceana Group Is Hiring: Call Centre Agent – South Africa
Closing date11 Feb 2024 23:59
As a global premium leader in the fishing industry, the Oceana Group seeks to bring on board exceptional professionals who will help advance our mission to positively impact lives.
Our core business is the catching, processing, marketing and distribution of canned fish, fishmeal, fish oil, lobster, horse mackerel, squid and hake. But that’s just on the surface, deep down we are so much more. We are ranked as one of the top 20 seafood companies in the world by market capitalisation. We have a global presence and Oceana is a black-owned company and a level 1 B-BBEE contributor.
Lucky Star Marketing is looking for a Call Centre Agent who will provide high-quality customer service by ensuring their needs are met, while doing so effectively and efficiently in line with business requirements. This position is based in Cape Town.
Key Responsibilities:
Ensures all customer orders are receipted (correctly processed and allocated)
Ensure customer orders including EDI, are accurately processed and quality checked in alignment with Lucky Star approved pricing.
Ensure Local and Third-Party orders have been planned and executed.
Queries are dealt with in an efficient manner; providing a high level of service
Basic product and business knowledge and may re-direct customers to the appropriate department to solve problems and answer queries
Prepare correspondence (email), receive applications and processes reports
Internal and external Customer liaison
CRM related functions including but not limited to recording, filing, reporting and retrieval
Co-ordinate uplifts
Required Qualifications and Experience:
Grade 12 and tertiary qualification will be advantageous
Related experience in FMCG/Ordering Background
Related experience in Customer Relationship Management
SAP experience will be advantageous
Knowledge, Skills and Competencies:
Good administrative skills and above average attention to detail
Good written and verbal communication skills (English required, any additional languages will be beneficial)
Organised and professional working style
Accountable and adaptable, with high values of integrity and confidentiality
Team player and the ability to work without supervision and use own initiative
Proficiency in MS Office with strong Excel skills.
Ability to analyse data (such as pricing), with discretion
Essential Behavioral Competencies:
Customer centric and service orientated
Ability to build relationships
Ability to think quickly and find alternate solutions
Multi-tasking
Attention to detail
Good planning and organizational skills
Good verbal & written communication skills
Resilient with high stress tolerance
Assertiveness
Fast learner with potential for growth
