Sanlam Retail Affluent Is Hiring: CCC: Mail Distribution Agent – Western Cape, South Africa

What will you do?

The Retail Affluent (RA) cluster is responsible for Sanlam’s retail business in South Africa. SPF provides clients across different market segments (entry-level, middle-income, affluent, professional market and business owners) with a comprehensive range of appropriate and competitive financial solutions. These include traditional life insurance risk and savings products, investment, retirement, health and fiduciary services. Designed to facilitate long-term wealth creation, protection and niche financing, these solutions are engineered around client needs.

As a company we believe in creating and cultivating a positive, energised working environment that gives you every opportunity to achieve success. Sanlam is committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

What will make you successful in this role?
Output/Core Tasks:

  • Processing of incoming correspondence
  • Handling of exceptions
  • Policy identification
  • Refer mail to the correct business areas

Role Requirements:


  • Matric/Grade 12
  • Relevant business degree/diploma from a well-recognised institution will be an advantage.

Knowledge and Experience:

  • A minimum of 1 year working experience in an administrative role.
  • Ability to communicate in English, Afrikaans and (an African Language would be to your advantage.
  • Must have working knowledge regarding the use of computers (computer literacy.


  • Communication skills
  • Client Service
  • Accuracy
  • Identifying and problem solving
  • Computer literate

Qualification and Experience

Grade 12Knowledge and SkillsRecord keeping; filing and maintenance of databasesData Collection and processing of transactionsReporting and AdministrationQuality; compliance and accreditationBusiness ProcessServices knowledgePersonal AttributesCommunicates effectively – Contributing dependentlyDemonstrates self-awareness – Contributing dependentlyPlans and aligns – Contributing dependentlyOptimises work processes – Contributing dependentlyBuild a successful career with usWe’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters – Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

Core Competencies
Being resilient – Contributing dependently
Collaborates – Contributing dependently
Cultivates innovation – Contributing dependently
Customer focus – Contributing dependently
Drives results – Contributing dependently
Turnaround time
Should you not hear from us 4 weeks after the closing date (30 April 2023), please assume that your application has been unsuccessful.

Appointments will be made in line with the company’s transformation plan.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

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