CLOSING DATE: 03 MAY 2023
Dis-Chem Pharmacies has an opportunity available for a Trainee Cosmetics Manager for their Hemingways store. The purpose of this position is to manage the Cosmetics and Beauty category within Dis-Chem stores. Effective promoting and selling of Dis-Chem cosmetic and beauty products through excellent and consistent customer service. Ensure staffs on floor assist customers.
Grade 12 – Matric or a Senior Certificate
3 Years Cosmetics or Beauty Experience within Retail environment
Direct and support sales staff under the guidance of the Store Manager and in accordance with the Dis-Chem policies, procedures and retail working practices.Ensure that employees in the department adhere to Dis-Chem policies and procedures.Discipline and council employees in the department, with the Store Manager`s assistance, when needed.Perform general Human Resource duties, including but not limited to, administrating leave, sick leave, time schedule, and KRONOS.
Ensure that Cosmetic Consultants are allocated to the correct and relevant cosmetic and beauty house.
Employees in the department must receive relevant training.
Manage and encourage feedback from training.
Manage the employees in the department’s performance through the Dis-Chem Performance Management System.
The store must be adequately staffed at all times and establish an appropriate work roster for employees in the department.
Manage all in-store promoters according to Dis-Chem Policies and Procedures.
Inform the Payroll department of all employee changes, which includes but are not limited to terminations, leave, disciplinary action and employment.
Inform Category Managers of all changes relating to cosmetic houses, maternity leave and resignations or terminations.
All employees must wear uniform according to the Dis-Chem uniform policy.
Ensure personal and subordinates hygiene and presentation according to Dis-Chem standards.
Maintain absolute confidentiality concerning all company and customer information.
Be accountable and manage stock control and/or flow through effective planning and ordering of stock in collaboration with Dis-Chems Distribution Centre and suppliers.
Adhere to Dis-Chem’s stock policies and procedures and don’t delegate ordering of stock to Cosmetic Consultants.
Ensure that all Cosmetic and Beauty administration procedures are followed, including but not limited to weekly returns, sales records, and employee and promotion records.
Be responsible and accountable for your designated stock in stock room and on the sales floor.
Adhere to Dis-Chem security policies and procedures, regarding stock and customer payments at the cosmetics cashier counter.
Adhere to policies regarding store allocations from suppliers and Dis-Chem allocation for individual employees.
Manage and deal with customer compliments and complaints.
Escalate serious and unresolved customer complaints to the Store Manager or Regional Cosmetic Manager.
Serve customers and implement a high standard of customer care and service
Investigate and solve all customer queries effectively and in time
Promote problem solving within team to improve customer service
Ensure that a Cosmetic Cashier and a Cosmetic Consultant is always visible in the Cosmetic Department.
All beauty and fragrance related products including returns by customers should go through the Cosmetic Manager or the department`s second in charge when Cosmetic Manager is away.
Report injury on duty and customer accidents to the Store Manager and Head Office according to standard operating procedures.
Maintain a high standard of cleanliness, and ensure merchandise and displays are maintained in both the window area and throughout the store.
Manage merchandise by ensuring displays are presented in an attractive manner.
All goods must be correctly priced and labelled.
Adhere to stock layout principles, at all times.
Merchandising displays in the cosmetic and beauty area must be faced up and stocked.
Manage and ensure that the correct shelf price talkers are displayed.
Maximise store income and achieve department, brand and vendor targets.
Monthly promotions must be executed to maximise sales.
Be accountable for all employees in the department (cosmetic, beauty and fragrances) and ensure they are aware of current beauty promotions and non-beauty promotions, which includes but are not limited to display’s and signage.
Adhere to Head Office implementations.
Computer Skills – Word, Excel, Powerpoint, SAP
Special conditions of employment:
South African citizen
MIE, clear criminal and credit
Driver’s licence and own reliable transport
Remuneration and benefits:
Market related salary