Old Mutual South Africa Is Hiring: Trainee Call Centre Agent ( Matriculation Certificate)

Job Summary

This role delivers client service by taking inbound calls and making outbound calls in adherence to procedural, productivity and quality standards, under direct supervision. The incumbent is individually accountable for achieving results through their own efforts with support and coaching.

Duties and Responsibilties

Deals with client queries via telephone in adherence with Call Centre standards under supervision.
Escalate complex queries to more senior agents.
Takes inbound calls and shares relevant information with assistance and on the job coaching.
Finalises calls at point of contact where possible.
Learner to Moderate level of technical knowledge.
Limited multi skilling across product and process relevant to the business area.
Requirements

Matric (Compulsory)
Currently studying (Proof of Registration is required)
Available to work the following working hours: 16h30 – 19h00 (Mon – Thurs); 15h30-19h00 (Fri) and 8h00 – 13h00 (Sat), or as required by the business.
Available to work Hybrid Model
Skills

Call Center, Inbound Calls, Outbound Calls
Education

Matriculation Certificate (Matric) (Required)
Closing Date

04 August 2023