Jobs

EThekwini Municipality Is Hiring: Call Centre Agent

CLOSING DATE: 05 MAY 2023

Job Purpose

To execute proper and correct administration and control over operation and revenue billing
services rendered by the municipality.

Key Responsibility Areas

Provides a prompt service for all customer in relation to revenue related queries on services
provided by the Municipality.
Provides relevant revenue related information on various services provided/ offered by the
Municipality.
Performs Administration functions to maintain a high standard of customer service.
Processes all applicable administrative requirements for registration of new and/or existing
Municipal customers.
Processes all applicable administrative requirements for termination of existing municipal
customers.

Administrates all name change requests.
Attends to all valuation roll changes and property registration enquiries.
Contributes in policy cahnges and initiatives aimed at maintaining high standards and
improving customer service.
Adheres to contact centre culture and utilises technology to ensure effective, efficient and
prompt customer service.
Assists consumers to register / create profiles on the eServices.

Essential Requirements
Matric/Grade 12.
12 Months relevant experience.
Computer Literacy.

Preferred Requirements
Matric/Grade 12 and relevant certificate accredited by SAQA
18 Months relevant experience.

Housing Subsidy
Yes
Leave
Yes
Medical Aid
Yes
Other Allowances
N/A
Pension Fund
Yes
Remuneration
R197 994.81 – R257 017.53 Per Annum
13th Cheque
Yes
Contact Name
HR FINANCE
Contact Telephone
031 311 1631

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