Call Centre Agent X2: National Credit Regulator – South Africa

Position: Call Centre Agent X2 Paterson Grade: B-Lower

Salary ranges from R64 700 – R116 500 maximum

Requirements:

A Grade 12 certificate, with one year post matric qualification in customer service or relevant qualification, with at least one year’s relevant experience in a customer service industry.

A certificate in debt counselling will be an added advantage

Duties:

Act as point of first contact with stakeholders and thus representing the face of the NCR. Interface with consumers via inbound calls, e-mails, and faxes for the purpose of resolving enquiries related to the NCA.

Retrieving telephone messages and returning calls timeously.

Probe and query consumers to assess needs and provide useful information on general and debt counselling matters.

Participate in activities designed to improve customer satisfaction and business performance.

Competently update and retrieve records on the Complaints Management Systems and deal with other administrative functions as required.

Skills:

Basic computer proficiency.

Clear communication skills.

Ability to listen with empathy and to interpret information correctly.

Good time management skills.

Strong interpersonal and problem-solving skills.

Conflict management skills.

A strong service and results orientation.

Team player with the ability to multitask, Call handling techniques.

Knowledge:

Debt counselling procedures.

Background on the National Credit Act.

Closing Date: 16 October 2023

The National Credit Regulator is an equal opportunity organisation which offers competitive market related packages.

Suitable persons should send a detailed CV quoting the relevant reference number to:[email protected] za

Correspondence will only be entered into with short listed candidates. The National Credit Regulator reserves the right not to make an appointment.

Ref : CLA/10/23