Mukuru Is Hiring: Customer Support Consultant – South Africa

CLOSING DATE: NOT SPECIFIED

Duties and Responsibilities (include but are not limited to):

Assist customers who call the Mukuru Customer Support Department
Manage own system by prioritizing calls
Accurately create tickets on the Zendesk for queries that must be escalated
Call back customers who have requested call-backs
Identify the customer’s needs and either create an order or capture a ticket on the Zendesk
Ensure all information is accurately captured onto the system
Create orders on the system on behalf of the customers
Coordinate meetings for new account creation
Provide the new customer with all relevant information about the card and what is required to open an account
Assist new customers from the UK in creating accounts
Promote new and additional products to customers
Uphold the company brand
Manage own professional and self-development
Key Requirements

Grade 12 or equivalent
Degree/Diploma (Desirable)
Mukuru Customer Support training course completed
Understanding and speaking of English and one of the following languages : Chewa, Mozambican Portuguese, Mandarin, Bengali, Sotho, Bemba, Shona or Urdu (Essential)
6 months Customer Service experience
Contact Centre experience (Desirable)
Knowledge of money transfer procedures
Knowledge of FICA regulations
Knowledge of African currencies
Additional Skills

Multitasking skills
Computer skills
Typing skills
Telephone skills
Verbal communication skills
Selling skills
Time management skills
Organisational & administrative skills
Conflict management skills
Attention to detail
*Only applicants who meet the requirements and speak the critical languages as indicated will be considered for these roles.