Absa Bank Limited Is Hiring: Clerk Cash Solutions (Open) – Johannesburg, South Africa

CLOSING DATE: NOT SPECIFIED

Job Summary

Job Description Summary

Responsible for ensuring that all administration functions within Cash Operations are effectively managed and controlled. These include but are not limited to Deposit processing on BTP, Deposit batch release via BTP integration, management of Customer cash orders, Resolution of Customer complaints and queries, ATM and Cash Centre Reconciliation as well as daily settlements between Absa and Suppliers.
Job Description

Accountability: Process Perspective

Print suspect and exception transactions on BTP as per Automated Teller Machine policy – Automated Teller Machine (ATM) Shortages and Surpluses.
Check these transactions against client accounts that had suspect transactions on BTP system and ATM journal roll (JNQA) for any discrepancy for e.g. clients account was not debited, but money paid out. If this happens, process journal to debit clients account.
Check all ATM’s on BTP system to ensure that it has been balanced as per normal end to end procedures.
Compile summary of all journals processed for the previous day. This is to ensure that all entries are updated to relevant GL accounts and file for record purposes.
Ensure that all previous days deposits are processed by checking it against the Deposit Suspense GL account.
Any system generated problems such as if the Deposit Suspense account is out, forward it to a Controller at ABSA ATM Balancing Centre in Johannesburg to be corrected.
Ensure that inter-branch Credit Transfer account is used for any transactions between cost centres.
Ensure that all general office administration id done e.g. deposits slips, Recons , ATM balancing, retain cards, etc. is boxed, labelled and documented monthly before submitting to Metrofile as per Absa Record Management Policy.
Extract income statement from Millenium system and reconcile all GL accounts with outstanding balances. Attach all supporting documents as per help aid.
Print out all ATM deposits on a daily bases on the BTP and clear hold as per normal end to end policies and procedures.
Ensure that the deposits cleared at end of the day are added and checked against total processed by teller as per Automated Teller Machine policy – ATM Deposits
Check whether total cash order journal for the daily routes that has been processed balance to the Treasury GL account by extracting a General Ledger Transaction Enquiry (GLEQ) on BTP system.
Should the total cash order that was processed not balanced to the Treasury GL account, investigate by comparing the amount that should have been processed against the amount noted on the Cash Order from Treasury form. Possible reasons for the two accounts not to balance are total cash order journal not processed, processed twice or processed to the incorrect account number.
Release payments between ISA and BTP and Manually process rejected transactions, balance end of day recons, FBSS discrepancies management.
Recon daily the settlement between Absa and Supplier.
Orders (Specie): Obtain order request from clients, Request vendor to release of specie
Manage activities to ensure fast delivery of Specie, this person will be between customers and Suppliers, Collect and sign for acceptance then Deliver to client.
Accountability: Retail Cash Recons

Draw listings before start of business
Draw Millennium Totals daily
Draw FBSS Enquiries
Draw FBSS Card Enquiries daily
Check and Sign-off daily recon
Monthly Reconciliations
Check and Sign-off monthly recon
Perform reconciliation and identify outstanding amounts
Investigate all discrepancies
Perform rectification action on recon
Clear and process journals
Administer Monthly Reconciliations
Send all recons and supporting documents to JHB monitoring and control department
Draw a CCM listing on a daily basis in order to check whether there are any client complaints logged, action where necessary and file as per records management policy and procedure guidelines.
Extract all complaints from Customer Care Process (CCM) system daily to ensure all complaints are actioned. All queries received from branches also needs to be actioned within eight hours and filed with all supporting documents.
Compile a summary of all GL accounts by utilising Millennium system and ensure that it is signed off by Team Leader.
Clear all client deposits by confirming cash amount on BTP system as per automated Teller Machine policy – ATM Deposits.
Accountability: Financial Perspective

Print Retain Card enquiry on BTP system and cross check against credit or debit cards received from ATM Custodians when these cards are found in the ATM’s. Destroy those cards under dual control.
Insert cash denomination totals received from ATM Custodian onto BTP to balance ATM’s daily as per Automated Teller Machine policy – Balancing ATM Cash.
Process all journals to relevant GL account or client account on BTP. Attach source document to all journals. Approve all journals on BTP system by double checking entries to source documentation for example balancing sheet when there is shortage or surplus
Monitor shortages and surpluses GL accounts daily to ensure that it balances. If account does not balance, refer to the Automated Teller Machine policy – ATM shortages and surpluses. Update record cards on Excel spreadsheet to keep track of all shortages and surpluses.
Investigate all suspicious transactions as per compliance training e.g. Money Laundering, National Credit Act and Sanctions etc. Report all fraudulent cases to forensics department and file all documentation.
Distribute all staff telephone accounts received from the system and process journal for any applicable recoveries to relevant GL account monthly.
Accountability: Resource Perspective

Update and rotate versatility chart which indicates all the duties in the Cash Centre Admin environment on a quarterly basis.
Collate and updated compliance report. Submit report weekly to Admin Assistant.
Submit updated external training report monthly to Head Office
Education and Experience Required

NQF level 5 qualification

One (2) year experience within a Financial environment

One (2) year experience within a Banking environment

Knowledge & Skills:

Conflict management

Interpersonal skills

Assertiveness

Working under pressure

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)