CLOSING DATE: NOT SPECIFIED
Do you enjoy working in an energetic environment with a drive for sales and a strong focus on customer experience?
Mrp money is looking for a self –motivated, passionate and energetic Credit Telesales Agent to join their fast-paced team.
The Credit Telesales Agent will be responsible for selling credit sales products to customers over the telephone.
The key focus of this role will include explaining credit sale products to prospective customers, closing sales, maintaining good customer relations when dealing with queries relating to credit sale products on offer, and meeting daily and monthly sales targets.
Efficiently contacts prospective customers to present information and explain available credit sales products
Deliver prepared sales talks, reading from a script that describes credit sales products, in order to persuade potential customers to purchase a product
Explain products and prices, and answer questions from customers
Ensure FICA standards are adhered to when dealing with customer calls and correspondence
Update customer’s details and communications on Consolidated Debtor System
Ensure quality of calls is in line with Service Level Agreements
Manage the operation of the organisation’s total quality management (TQM) program
Liaise with managers and associates throughout the division to ensure that the quality management system is functioning properly
Use relevant quality tools to ensure managers and other staff understand how to improve customer satisfaction
Set up and maintenance of QA controls and documentation procedures.
what are the requirements
12 months experience in sales environment within a call centre environment
Knowledge of (credit) new account products
Excellent communication skills in English (Written & verbal)
Computer literate (MS Word, MS Excel, MS Outlook)
Selling to Customer Needs