Jobs
Specialised Cleaner :Broll Property Group – South Africa
CLOSING DATE : 13 OCTOBER 2023
Role Complexity:
- High standards of service delivery at all levels.
- Investigate, propose and implement innovative and quality Cleaning and Hygiene solutions.
- Ensure the implementation of, policies and procedures.
Responsibility towards:
Direct reports, Managing Director
Matrix reports, Executives and Managers
Key customers, All.
Key suppliers, Outsource Soft Services Vendors
Relations, All suppliers, contracted consulting companies, all internal clients
Independent thought and Judgement:
Advise decisions within parameters of policy, budget, business plan and a per agreement with line manager
Authorities:
As per delegation of authority
Education:
Matric
Experience:
- 5-10 years experience in a major corporate environment in the cleaning and hygiene field
- Sound knowledge of SLA and KPI management
Knowledge:
- Risk Management
- ISO 9001
- SHE Management
- Computer literacy
Skills / Physical competencies:
- Problem solving and feedback Skills
- Relationship building
- Performance reporting
- Communication
- People management
- Negotiation
- Conflict resolution
- Time management, specifically the ability to prioritise
- Risk management
- SHE analysis
- Proactive planning
Behavioural qualities: - Service orientated
- Patience
- Team player
- Ability to handle stress
- Ability to handle fast pace and rapid change
- Consultative approach
- Self starter
General working conditions (e.g. shift work, driver’s license, specific tools, special clothing, environmental requirements, etc.)
- Code 08 drivers licence (Preferred)
- Should there be the requirement, the ability to work long hours under constant work pressure.
- Ability to travel to regions and at times with short notice. ( Stay away from home )
- There may be a requirement on occasion to work weekends.
KPA Quality Standards
- 100% in line with BSS strategic plan
- Expenditure within budget
- Timely and accurate reporting
- Employee satisfaction index
- Objectives set for the unit
- Team motivation ( Includes Outsource FM Supervisors / Staff )
- Achievement of internal customers KPA’s
- Achievement of internal processes KPA’s