Executive Personal Assistant Required : MTN – South Africa



Chenosis is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which MTN operates.

  • Alignment of the Programme objectives with the overall MTN strategy
  • Rapidly changing ICT environment
  • The geographic complexity of MTN’s footprint across Africa and the Middle East
  • Management of executive and shareholder expectations across all 22 OpCos throughout the transformation
  • Management of customer and supplier expectations
  • Evolving industry sector constantly presents new challenges and opportunities to the core businesses.
  • Participative environment – highly diverse and team-focused
  • Rapid advancement of systems and technology
  • Constant dynamics and local challenges in the economic, regulatory and legal environments

– Focus on key strategic programs which require cross-functional, cross-market collaboration and top management visibility

The Manager: (Platforms): Chenosis will be accountable for the following Key Performance Areas:

Research the markets and onboard relevant platforms using the Jobs-to-be-done approach
Develop platform strategy across verticals and relevant roadmap according to client demand
Test and ensure the viability of the platform to ensure revenue generation
Own productization of the platforms from concept to client consumption
Conduct research on technology trends and on the African developer community. Deliver research findings on new platform solutions to be pursued.
Use a data-driven approach, analyse business performance and identify root causes of problems and support the organizational change program to implement the future state.
Build and maintain dashboards that present Chenosis leadership with accurate, up-to-date data on pipeline and revenues.
Manages, leads and monitors business analytics to achieve overall delivery, business and company objectives.
Delivers business insights and recommendations using analytics, predictive modelling, observations & business knowledge.

Generate data-driven insights to answer key questions that are pressing to team members.

  • Facilitate ad hoc meetings with relevant stakeholders as deemed necessary.
  • Type reports according to required formats.
  • Prepare presentations using the information received.
  • Provide status/progress reports as required.
  • Drive improvement across the business to achieve optimal service quality deliverables.
  • Research of content for presentations, creation and editing of presentations, presentation layout and quality assurance in alignment with MTNs corporate communication standards
  • Editing of media (videos, audio) to reduce length while capturing the essence of the presentations/meetings.
  • Assist in the collation of information for reporting dashboards on various performance metrics internally to Senior Management as well as cross-functional teams and externally to vendors; following up with the relevant parties to ensure the information provided on time.
  • Assisting in the curation of content in knowledge bases (intranet), understanding of the content, assisting staff in finding documents and knowledge, ability to answer frequently asked questions.
  • Assist in delivering the global product portfolio and roadmap.
  • Assist in defining Go-to-market activities focusing on innovation and revenue streams, working hand in hand with product managers across Chenosis MTN OPCO’s
  • Interface with OpCo presales and design in support of large or strategic opportunities
  • Assist in producing documentation of service: marketing manuals, annexes to contracts (Service Description, Manual of Operations, Pricing, Terms of Service, SLA’s), training documentation and business presentations.
  • Define and update weekly governance updates for installed base & new product development across MTN Group
  • Research possible future requirements of customers in product roadmap using market insights and research.
  • Continuously identify key gaps to grow portfolio/s based on market priorities, multinational accounts, across OpCo connectivity and Enterprise Sales needs
  • Prioritize development activity on the network based on insights from corporate tenders across the group. as well as customer & market insights.
  • Assist in defining & establishing frameworks & methodologies for Chenosis products team.
  • Possess the authority, presence and integrity to command respect from colleagues and from external contacts.
  • Planning and organizing as required.
  • Foster Team and independent work within Chenosis

– Foster cross functional collaboration between IT, products, technology, Sales and marketing

Quality Standards

  • Adherence to set timelines and budget requirements.
  • Adherence to defined policies, processes and procedures.
  • SLA terms and conditions
  • Timeliness and accurate of reports and assessments
  • MTN Values: leadership, innovation, can do, relationships, integrity.
  • Evaluate new technology and define delivery plan.
  • Develop capabilities to onboard new technologies.
  • This will require coding capabilities.
  • Project management from evaluation to production of new technology capabilities.
  • Operational responsibility to ensure platform availability.


Minimum 4 Year Academic Degree in BSc. Computer Science/Software Engineering or Programming/Electronic and Electrical Engineering and BTech. Business Science, Business Administration
Post-Graduate will be advantageous.


3 to 4 years’ experience in sales in tech startup environment
Have a good understanding of embedded software and pro.

Skills / Competencies:

Highly collaborative, inclusive, and agile atmosphere in partnership with multi-functional teams.
Ability to learn, grow, and evolve.

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